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Q.  How can I send e-mail using InnoTech if my ISP blocks SMTP Port 25?

   SMTP (outgoing mail) port 25 is the default port used by an e-mail client to connect to an e-mail server. This is also the default port to send e-mail. Many ISPs and hotels are now blocking port 25 access to 3rd party mail servers to help reduce their spam problems.

The solution to work around port 25 blocking is to send mail via mail.inno-tech.com using port 587, the default port for authenticated e-mail. The following instructions outline how to change popular e-mail client programs to use SMTP port 587.


Outlook Express

    • Open Outlook Express
    • From the Outlook Express Tools menu, click Accounts
    • Click the Mail tab
    • Select your email account
    • In the Properties dialog box, click the Servers tab
    • Enter in the "Outgoing mail (SMTP)" field: mail.inno-tech.com
    • Check "My server requires authentication" box at bottom
    • Click the Advanced tab - under Server Port Numbers
    • Change the Outgoing mail (SMTP) Port from 25 to 587
    • Click Apply, OK then Close


Outlook 2000

    • Open Outlook 2000
    • Click the Tools menu and then click Accounts
    • Select your email account
    • Click Properties
    • In the Properties dialog box, click the Servers tab
    • Enter in the "Outgoing mail (SMTP)" field: mail.inno-tech.com
    • Check "My server requires authentication" box at bottom
    • Click the Advanced tab
    • Change the Outgoing mail (SMTP) Port from 25 to 587
    • Click Apply, OK then Close


Outlook 2002/03

    • Open Outlook 2002/03
    • On the Tools menu, click E-mail Accounts
    • Click View or change existing e-mail accounts
    • Select your email account
    • Click Change
    • Enter in the "Outgoing mail server (SMTP)" field: mail.inno-tech.com
    • Click More Settings - Outgoing Server tab
    • Check "My outgoing server (SMTP) requires authentication" - "use same settings as my incoming mail server" should be selected
    • Click the Advanced tab
    • Change the Outgoing mail (SMTP) Port from 25 to 587
    • Click OK, Next, Finish


Apple Mail

    • Open Mail
    • On the Mail menu, click Preferences
    • Select the Accounts tab
    • Select your email account
    • Click the "Server Settings" button under Outgoing Mail Server section
    • Enter in the "Outgoing Mail Server field: mail.inno-tech.com
    • Change the "Server port:" from 25 to 587
    • Make sure "Authentication:" is set to Password and the username and password are completed
    • Click OK and close the Preferences window


Entourage

    • Open Entourage
    • On the Tools menu, click Accounts.
    • Select your email account
    • Click Edit
    • On the Account Settings tab, in the Sending Mail section:
    • Enter in the "SMTP server" field: mail.inno-tech.com
    • Click “Click here for advanced sending options.”
    • Check "Override default SMTP port:" and change to 587
    • Check "SMTP server requires authentication" - "use same settings as my incoming mail server" should be selected
    • Click on small box on upper left corner to close window
    • Click OK to save changes and close the Accounts window


Eudora

    • Open Eudora
    • Scroll down in the navigation pane and click Ports.
    • View the Outgoing mail (SMTP) Port and change to 587
    • Enter in the "Outgoing mail (SMTP)" field: mail.inno-tech.com
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